Our Service
One stop service from laser machine manufacturers to safeguard your production
As a professional laser machine manufacturer, we deeply understand the core role of laser equipment in industrial production, processing and manufacturing, and the importance of high-quality service for stable operation of equipment and efficient production of enterprises. To this end, we have created a one-stop service system for the entire lifecycle, from equipment selection to after-sales maintenance, with professionalism, efficiency, and thoughtfulness as the criteria for every link, fully solving your worries.
1、 Pre sales: Customized solutions, precise matching of needs
We have an experienced technical team that will deeply understand your industry attributes, processing materials, production scale, and process requirements, and provide you with one-on-one customized selection solutions. Whether it's metal cutting, non-metal carving, pipe processing, or precision marking, we can recommend suitable laser machine models and configurations based on your actual production scenario. We also provide equipment parameter analysis, process simulation demonstrations, and other services to help you clearly understand equipment performance and production efficiency, and make the most suitable choice.
2、 On sale: Professional installation and debugging, fast production
After the equipment is delivered, our engineers will come to the site for professional installation and debugging as soon as possible, strictly following industry standards to complete equipment assembly, circuit debugging, optical path calibration and other work, ensuring that all performance indicators of the equipment reach the best state. At the same time, we provide on-site practical training for your operators, covering equipment basic operation, daily maintenance, simple troubleshooting, and other content. Hand in hand teaching is provided until the operators become proficient, helping your production line to quickly start production.
3、 After sales: 24/7 response time, efficient problem-solving
We have established a 7 × 24-hour after-sales service hotline. No matter if you encounter any faults or questions during the operation of the equipment, please call us at any time. Our professional customer service personnel will respond promptly and provide you with remote technical guidance. If the problem cannot be solved remotely, we will dispatch a nearby technical engineer to conduct on-site maintenance based on your location. We promise to arrive at the site within the agreed time, quickly troubleshoot and solve the problem, and minimize the losses caused by equipment downtime.
In addition, we also provide regular inspection services. Engineers will come to the equipment for comprehensive inspection, maintenance, and optimization according to the agreed cycle, timely discover potential problems and handle them, and extend the service life of the equipment. At the same time, we have sufficient inventory of original accessories to ensure timely supply and provide strong support for equipment maintenance.
4、 Value added services: technological upgrades to help increase production capacity
With the development of industry technology and changes in your production needs, we will continue to provide you with equipment technology upgrade services, including software updates, hardware upgrades, process optimization, etc., to keep your laser machine at an advanced technological level and adapt to new production requirements. At the same time, we will regularly share the latest industry processing techniques, production skills, and other practical content to help you continuously improve production efficiency and product quality.
Choosing us is not only about choosing a high-quality laser machine, but also about choosing a comprehensive service system. We always put customer needs at the center, using professional technology and attentive service to become your reliable partner on the production road!
If you need to learn more about service details, please feel free to contact us at any time. We will be dedicated to serving you!
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Name: Mr. Mike
Tel: +86-15838198818
E-mail: mike@hkdlaser.com
WeChat: +86-15838198818
Whatsapp: +86-15838198818
Add: Zhengxin Park, No. 2 Gaohua Road, Xixiangtang District, Nanning City, Guangxi Province,China
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